{"id":18139,"date":"2026-02-04T03:22:42","date_gmt":"2026-02-04T03:22:42","guid":{"rendered":"https:\/\/i4tbusiness.com\/au\/?p=18139"},"modified":"2026-03-17T05:11:04","modified_gmt":"2026-03-17T05:11:04","slug":"how-to-respond-to-online-reviews-the-ultimate-tradies-guide","status":"publish","type":"post","link":"https:\/\/i4tbusiness.com\/au\/how-to-respond-to-online-reviews-the-ultimate-tradies-guide\/","title":{"rendered":"How to Respond to Online Reviews: The Ultimate Tradie\u2019s Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18139\" class=\"elementor elementor-18139\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9c98b e-flex e-con-boxed e-con e-parent\" data-id=\"0b9c98b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c643502 elementor-widget elementor-widget-text-editor\" data-id=\"c643502\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Reviews are the modern-day word-of-mouth. In Australia, most customers will check Google or Facebook before they call a sparky, plumber, chippy, landscaper, or any other local tradie. A job can be top-notch, but if your reviews look ignored, or worse, the angry ones are left hanging, people hesitate.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The good news? You don\u2019t need to be a marketing guru to handle reviews well. You just need a simple system and a way of replying that sounds like a real person, because you are.<\/span><\/p><p><span style=\"font-weight: 400;\">If you\u2019ve ever stared at a review thinking, \u201cWhat do I even say to that?\u201d you\u2019re not alone. The best review replies do three things: they show you\u2019re professional, they reassure the next customer reading it, and they keep the relationship with the current customer in good shape. That\u2019s true for five-star praise, and it\u2019s especially true for the awkward, salty ones.<\/span><\/p><p><span style=\"font-weight: 400;\">This guide breaks it down into 10 practical ways Aussie tradies can respond to reviews, without spending your whole night on your phone after a long day on the tools.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba2eae elementor-widget elementor-widget-heading\" data-id=\"6ba2eae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reply fast and set a realistic rhythm\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31b089b elementor-widget elementor-widget-text-editor\" data-id=\"31b089b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Speed matters more than most people realise. A quick reply signals you\u2019re switched on, you care, and you\u2019re not the type to ghost customers once the invoice is paid. It also shows future customers that if something goes wrong, you\u2019ll front up.<\/span><\/p><p><span style=\"font-weight: 400;\">You don\u2019t need to respond within five minutes like it\u2019s a live chat. You\u2019re running jobs, driving between sites, and trying to keep the day moving. But you <\/span><i><span style=\"font-weight: 400;\">can<\/span><\/i><span style=\"font-weight: 400;\"> aim for a consistent rhythm.<\/span><\/p><p><span style=\"font-weight: 400;\">A solid rule of thumb:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Same day for a glowing review if you can<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within 48 hours for everything else<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within 24 hours for a negative review, even if it\u2019s just a calm \u201cwe\u2019re looking into this\u201d.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Fast replies don\u2019t need to be long. In fact, most of the time they shouldn\u2019t be. Two to five lines is plenty. The point is to show presence. Silence looks like you don\u2019t care. A short, friendly reply looks like you\u2019ve got your act together.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cdd2d7 elementor-widget elementor-widget-heading\" data-id=\"4cdd2d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use their name and mention the job, without oversharing\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa834d elementor-widget elementor-widget-text-editor\" data-id=\"caa834d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Personalising your response is the easiest way to sound genuine. Customers can spot copy-paste a mile away. Even something as simple as using their first name changes the tone.<\/span><\/p><p><span style=\"font-weight: 400;\">If you can, reference what the job actually was, without giving away private details. There\u2019s a line here: you want to be specific, but you don\u2019t want to discuss someone\u2019s house issues in public.<\/span><\/p><p><span style=\"font-weight: 400;\">Good examples:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThanks, Dave, glad we could sort that hot water unit quickly.\u201d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cCheers, Sophie. Happy we got your switchboard upgrade done and dusted.\u201d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Avoid exact addresses, mentioning how much they paid, or anything that could embarrass them.<\/span><\/p><p><span style=\"font-weight: 400;\">This is a big part of how to respond to Google reviews for tradies in a way that builds trust. You\u2019re not just replying to the reviewer, you\u2019re also speaking to everyone else reading along.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe098d e-con-full e-flex e-con e-child\" data-id=\"bbe098d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3116a30 elementor-widget elementor-widget-heading\" data-id=\"3116a30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Say thanks like a human, not a robot\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c7aa4b elementor-widget elementor-widget-text-editor\" data-id=\"8c7aa4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u201cThank you for your feedback\u201d is fine\u2026 but it\u2019s not memorable. A tradie reply can be warm, simple, and still professional. Think about how you\u2019d speak to a decent customer in person.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3bb0c elementor-widget elementor-widget-image\" data-id=\"0c3bb0c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"594\" height=\"1024\" src=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-594x1024.webp\" class=\"attachment-large size-large wp-image-18145\" alt=\"\" srcset=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-594x1024.webp 594w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-174x300.webp 174w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-768x1324.webp 768w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-891x1536.webp 891w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-1188x2048.webp 1188w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/02\/unnamed-81-scaled.webp 1485w\" sizes=\"(max-width: 594px) 100vw, 594px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fe31da elementor-widget elementor-widget-text-editor\" data-id=\"9fe31da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Instead of sounding like a corporate call centre, keep it natural:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cLegend, thanks for taking the time to leave a review.\u201d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cReally appreciate it, mate. Cheers for the kind words.\u201d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThanks heaps for the review; means a lot for a local business.\u201d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You don\u2019t need to overdo it or lay it on thick. Just be yourself, minus the stuff you\u2019d say only to your mates. Friendly. Straightforward. Grateful.<\/span><\/p><p><span style=\"font-weight: 400;\">The main goal is to make the customer feel seen. People like feeling appreciated, and if they\u2019ve gone out of their way to leave a review, a decent reply is the polite thing to do.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9def7c3 elementor-widget elementor-widget-heading\" data-id=\"9def7c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reinforce the outcome they cared about\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e821e1d elementor-widget elementor-widget-text-editor\" data-id=\"e821e1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Most customers aren\u2019t impressed by the brand of pipe you used or the exact wiring method, even if it was textbook perfect. They care about outcomes: it worked, it was tidy, it was on time, it was explained clearly, and it didn\u2019t turn into a drama.<\/span><\/p><p><span style=\"font-weight: 400;\">When you reply, reflect back the outcome they mentioned. This does two powerful things:<\/span><\/p><p><span style=\"font-weight: 400;\">It makes the reviewer feel understood, and it tells future customers what you\u2019re known for.<\/span><\/p><p><span style=\"font-weight: 400;\">If their review says \u201con time and cleaned up after,\u201d your reply might reinforce that:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThanks, Emma, always aim to be on time and leave the place clean. Appreciate you noticing.\u201d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If they say \u201cexplained everything clearly,\u201d you can reinforce that too:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cCheers, Nick. We\u2019re big on explaining options properly so you can make the call with confidence.\u201d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This turns your review section into a highlights reel. Without sounding braggy, you\u2019re letting other potential customers see the patterns: punctual, tidy, communicative, reliable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a1d468 elementor-widget elementor-widget-heading\" data-id=\"5a1d468\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invite them back without sounding salesy\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69cf9b3 elementor-widget elementor-widget-text-editor\" data-id=\"69cf9b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A review reply can quietly keep the relationship warm. Plenty of trades rely on repeat customers: landlords, property managers, families who call you back for the next job, builders <\/span><span style=\"font-weight: 400;\">who want someone reliable.<\/span><\/p><p><span style=\"font-weight: 400;\">You can invite them back in a way that feels natural:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cIf you ever need a hand again, give us a shout.\u201d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThanks again! Happy to help anytime.\u201d<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cAppreciate it. See you next time you need us.\u201d<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Avoid the hard sell. No one wants to read \u201cCall now for a discount!\u201d under a review. Your CTA should be calm and friendly, not pushy.<\/span><\/p><p><span style=\"font-weight: 400;\">This kind of line also reassures future customers: you\u2019re approachable. You\u2019re not just here for a quick buck and then disappear.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ae4f1 elementor-widget elementor-widget-heading\" data-id=\"a6ae4f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Keep it short, but not lazy\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c316513 elementor-widget elementor-widget-text-editor\" data-id=\"c316513\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A review reply is not a novel. Most of the time, two to five lines is perfect. Longer replies can feel like you\u2019re trying too hard, and people often won\u2019t read them.<\/span><\/p><p><span style=\"font-weight: 400;\">But there are times you should write a bit more:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When someone raises a safety concern<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When there\u2019s a misunderstanding that needs calm clarification<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When the reviewer had a genuinely bad experience, and you\u2019re trying to make it right<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">A good trick is to write your reply, then cut it by 30%. Remove the fluff. Keep the heart.<\/span><\/p><p><span style=\"font-weight: 400;\">Short doesn\u2019t mean lazy. The difference between \u201cThanks\u201d and \u201cThanks, Sam! Glad we could get that leak stopped quickly\u201d is massive. Same effort, better result.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f93dc elementor-widget elementor-widget-heading\" data-id=\"67f93dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When the review is negative: breathe, don\u2019t bite\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82f15d6 elementor-widget elementor-widget-text-editor\" data-id=\"82f15d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Negative reviews sting. Even when they\u2019re unfair. Especially when you know you did the right thing. The temptation is to clap back, defend yourself, or point out what the customer did wrong.<\/span><\/p><p><span style=\"font-weight: 400;\">Don\u2019t.<\/span><\/p><p><span style=\"font-weight: 400;\">Your response isn\u2019t just for the reviewer; it\u2019s for the next hundred people who read it. What they\u2019re really asking is: \u201cIf I hire you and something goes wrong, will you handle it professionally?\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">Here\u2019s a simple framework for how to reply to negative Google reviews for an electrician or plumber, or any trade, really:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acknowledge what they\u2019re unhappy about<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apologise even if it\u2019s just for the frustration<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clarify calmly if needed, no accusations, no sarcasm<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer a next step to sort it out<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">For example, if someone says you were late:<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cHi Chris, sorry about the delay, that\u2019s not the experience we aim for. We had an earlier job run over due to an unexpected issue, but we should\u2019ve communicated better. If you\u2019re happy to reach out, we\u2019d like to make this right.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">If someone says the job didn\u2019t fix the issue:<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cHi Tara, sorry to hear the problem\u2019s come back; that\u2019s frustrating. We\u2019d like to take another look and sort it properly. Please contact us with your job details,s and we\u2019ll organise a time.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">Notice what\u2019s missing: blame. Even if you\u2019re thinking, \u201cYou changed the settings yourself,\u201d or \u201cYou declined the recommended fix,\u201d keep it professional. You can clarify facts gently, but don\u2019t turn it into an argument.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d955e elementor-widget elementor-widget-heading\" data-id=\"78d955e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Take it offline the right way \n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dee4127 elementor-widget elementor-widget-text-editor\" data-id=\"dee4127\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Sometimes the best move is to take the conversation out of the public comments. But the way you do it matters. If you say, \u201cContact us privately,\u201d with no other context, it can look like you\u2019re trying to hide something.<\/span><\/p><p><span style=\"font-weight: 400;\">Instead, show you\u2019re taking it seriously and offer a clear next step:<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cWe\u2019d like to look into this properly. If you can contact us with your job address\/date, we\u2019ll review what happened and work out the best fix.\u201d or,\u00a0 \u201cPlease reach out so we can sort this out directly; happy to talk it through and make it right.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">This does two things:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It tells the reviewer you\u2019re open to resolution.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It tells future customers you don\u2019t dodge problems.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">One more tip: don\u2019t ask them to remove the review. It can come across as dodgy. If you resolve it well, many customers will update it themselves.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c8967 elementor-widget elementor-widget-heading\" data-id=\"d7c8967\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If it\u2019s unfair, fake, or abusive: respond once, then escalate properly\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3773c elementor-widget elementor-widget-text-editor\" data-id=\"bb3773c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Every tradie eventually gets one that feels off. Wrong business. Wrong suburb. A competitor. Someone who never booked a job. Or just a review that\u2019s abusive and unhinged.<\/span><\/p><p><span style=\"font-weight: 400;\">If you suspect it\u2019s fake, keep your response short, factual, and calm. You\u2019re not trying to win an argument, you\u2019re showing future customers you\u2019re reasonable.<\/span><\/p><p><span style=\"font-weight: 400;\">A safe structure:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State you can\u2019t find a record of the job<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invite them to contact you with details<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep it polite<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Then report it through the platform<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Example:<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cHi there, we can\u2019t find any record of work completed for this name or address. If this relates to a job we\u2019ve done, please contact us with the details so we can look into it. If not, we\u2019d appreciate the chance to resolve any confusion.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">If it\u2019s abusive or includes threats, don\u2019t engage back and forth. Respond once, if at all, then report and move on. Back-and-forth fights make you look messy, even when you\u2019re in the right.<\/span><\/p><p><span style=\"font-weight: 400;\">The golden rule: don\u2019t let a dodgy reviewer drag you into a public scrap.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf0112 elementor-widget elementor-widget-heading\" data-id=\"0cf0112\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Save time with reusable wording \n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce1c8ef elementor-widget elementor-widget-text-editor\" data-id=\"ce1c8ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You\u2019re busy. You shouldn\u2019t have to reinvent the wheel every time someone leaves a review. Having a few ready-to-go phrases helps you respond quickly, especially when you\u2019re between jobs or winding down at night.<\/span><\/p><p><span style=\"font-weight: 400;\">The trick is to use <\/span><b>review response templates for service businesses<\/b><span style=\"font-weight: 400;\"> as a base, then personalise the first line and one detail so it doesn\u2019t look automated. Think of it like having a standard quote template\u2014you still tweak it for the job.<\/span><\/p><p><span style=\"font-weight: 400;\">Here are a few \u201ctemplate-style\u201d starters you can adapt quickly:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>For a 5-star review:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\u201cThanks, [Name], really appreciate the review. Glad we could help with [job type]. If you need anything else down the track, give us a yell.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>For \u201con time and tidy\u201d:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\u201cCheers, [Name]. We\u2019re big on showing up when we say we will and leaving things clean. Thanks for taking the time to leave a review.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>For a complaint about communication:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\u201cHi [Name], sorry about the communication, that\u2019s on us. We\u2019re looking into what happened and would like to fix this with you. Please contact us with your job details.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>For a job not meeting expectations:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">\u201cHi [Name], sorry to hear this wasn\u2019t up to scratch. We\u2019d like the chance to make it right, please reach out with the details so we can organise a time.\u201d<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You don\u2019t need a million options. Four to six solid templates cover most situations. The key is to sound like a local tradie business, not a faceless corporation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4270f4 elementor-widget elementor-widget-heading\" data-id=\"d4270f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your replies are part of your reputation\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b64a9c4 elementor-widget elementor-widget-text-editor\" data-id=\"b64a9c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Reviews don\u2019t just sit there; they work for you or against you every day. When you reply consistently, you\u2019re showing future customers what it\u2019s like to deal with you: professional, responsive, and fair.<\/span><\/p><p><span style=\"font-weight: 400;\">A simple habit goes a long way: Reply quickly, keep it personal and respectful, reinforce the outcome that the customer loved, handle negative reviews calmly with a clear next step, and use reusable wording so it doesn\u2019t eat your time.<\/span><\/p><p><span style=\"font-weight: 400;\">You\u2019ll never control every review you get. But you can control how you show up in the replies, and that\u2019s what builds trust at scale.<\/span><\/p><p><b>Make review requests and replies part of your weekly routine<\/b><\/p><p><span style=\"font-weight: 400;\">If you want reviews to roll in more consistently, <\/span><b>i4T Business job management software<\/b><span style=\"font-weight: 400;\"> can help you request reviews automatically upon job completion, so you\u2019re not chasing them manually. And when it comes to keeping on top of replies across platforms, <\/span><b>i4T CRM<\/b><span style=\"font-weight: 400;\"> makes it easier to respond to reviews in one place, so nothing slips through the cracks.<\/span><\/p><p><span style=\"font-weight: 400;\">Want to tighten up your reputation and win more local work? Set up a simple review routine this week, and let the system do the chasing and organising while you stay focused on the jobs that pay.<\/span><\/p><p><span style=\"font-weight: 400;\">Book a demo today.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5b4174 e-flex e-con-boxed e-con e-parent\" data-id=\"b5b4174\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e500b elementor-widget elementor-widget-heading\" data-id=\"b7e500b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a85f91d elementor-widget elementor-widget-accordion\" data-id=\"a85f91d\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. Should tradies reply to every online review?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1761\"><p><span style=\"font-weight: 400;\">Yes, ideally. Replying to every review shows that you\u2019re active, professional, and paying attention to customer feedback. Even a short reply can help build trust with future customers.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. What if I\u2019m too busy to respond to reviews every day?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1762\"><p><span style=\"font-weight: 400;\">You do not need to be glued to your phone. Set aside a regular time each week to check and reply, or make it part of your admin routine. Consistency matters more than being online all day.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. Can replying to reviews help me win more local jobs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1763\"><p><span style=\"font-weight: 400;\">Yes. Good replies show potential customers that you communicate well and care about service after the job is done. That can make a strong difference when someone is choosing between a few local tradies.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1764\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1764\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. Is it okay to use templates for review replies?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1764\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1764\"><p><span style=\"font-weight: 400;\">Yes, templates are a smart time-saver. Just make sure you personalise each one a little so it still sounds genuine and relevant to the customer.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1765\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1765\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5. Which review platforms matter most for tradies in Australia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1765\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1765\"><p><span style=\"font-weight: 400;\">Google is usually the main one, because many people search there first when looking for a local tradie. Facebook can also matter, especially for local communities and word-of-mouth referrals.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. Should tradies reply to every online review?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes, ideally. Replying to every review shows that you\\u2019re active, professional, and paying attention to customer feedback. Even a short reply can help build trust with future customers.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"2. What if I\\u2019m too busy to respond to reviews every day?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">You do not need to be glued to your phone. Set aside a regular time each week to check and reply, or make it part of your admin routine. Consistency matters more than being online all day.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"3. Can replying to reviews help me win more local jobs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes. Good replies show potential customers that you communicate well and care about service after the job is done. That can make a strong difference when someone is choosing between a few local tradies.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"4. Is it okay to use templates for review replies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes, templates are a smart time-saver. Just make sure you personalise each one a little so it still sounds genuine and relevant to the customer.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"5. Which review platforms matter most for tradies in Australia?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Google is usually the main one, because many people search there first when looking for a local tradie. Facebook can also matter, especially for local communities and word-of-mouth referrals.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6042bee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6042bee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e05ad5\" data-id=\"7e05ad5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-84a6433 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84a6433\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9d4852c\" data-id=\"9d4852c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfc5c38 exclude-toc elementor-widget elementor-widget-heading\" data-id=\"dfc5c38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Hot off the press!<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e321b9 elementor-widget elementor-widget-text-editor\" data-id=\"8e321b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGet the latest industry news and articles delivered right to your inbox!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-913b8b8\" data-id=\"913b8b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c5a946 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1c5a946\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Subscription Form - Blog\" aria-label=\"Subscription Form - Blog\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"18139\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1c5a946\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"How to Respond to Online Reviews: The Ultimate Tradie\u2019s Guide\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"18139\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Email address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Subscribe<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-025ba71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"025ba71\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d67e3f9\" data-id=\"d67e3f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-918de28 elementor-widget elementor-widget-image\" data-id=\"918de28\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-1024x1024.jpg\" class=\"attachment-large size-large wp-image-507\" alt=\"\" srcset=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-1024x1024.jpg 1024w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-300x300.jpg 300w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-150x150.jpg 150w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-768x768.jpg 768w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-1536x1536.jpg 1536w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2024\/04\/i4t-Global-team-logo-2048x2048.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e4460d\" data-id=\"2e4460d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ab4b24 elementor-widget elementor-widget-heading\" data-id=\"9ab4b24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/staging-i4tglobal-web.i4tglobal.com\/\" target=\"_blank\" rel=\"noopener\">By i4T Global Team<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8075eb elementor-widget elementor-widget-text-editor\" data-id=\"e8075eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWith our cutting-edge technology and in-depth knowledge of how the <a href=\"https:\/\/i4tbusiness.com\/au\/\" target=\"_blank\" rel=\"noopener\">Field Service Management<\/a> sector operates, the <a href=\"https:\/\/i4tglobal.com\/\" target=\"_blank\" rel=\"noopener\">i4TGlobal<\/a> Team loves to share industry insights to help streamline your business processes and generate new leads. We are driven by innovation and are passionate about delivering solutions that are transparent, compliant, efficient and safe for all stakeholders and across all touch points.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0b23f e-grid-align-left elementor-shape-square e-grid-align-mobile-center elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"8f0b23f\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-8cf7738\" href=\"https:\/\/www.facebook.com\/i4TGlobal\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-repeater-item-d0a6005\" href=\"https:\/\/twitter.com\/i4tglobal\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-9b41be4\" href=\"https:\/\/www.linkedin.com\/company\/i4t-global\/mycompany\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-cd09812\" href=\"https:\/\/www.instagram.com\/i4tglobal\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef7b35 elementor-widget elementor-widget-text-editor\" data-id=\"cef7b35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRecent articles that may interest you as well..\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058ad48 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"058ad48\" data-element_type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18618 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/i4tbusiness.com\/au\/how-real-time-job-tracking-improves-productivity-for-tradies\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/ChatGPT_Image_Apr_72C_20262C_08_23_17_AM-300x157.webp\" class=\"attachment-medium size-medium wp-image-18739\" alt=\"How Real Time Job Tracking Improves Productivity for Tradies\" srcset=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/ChatGPT_Image_Apr_72C_20262C_08_23_17_AM-300x157.webp 300w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/ChatGPT_Image_Apr_72C_20262C_08_23_17_AM-1024x536.webp 1024w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/ChatGPT_Image_Apr_72C_20262C_08_23_17_AM-768x402.webp 768w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/ChatGPT_Image_Apr_72C_20262C_08_23_17_AM.webp 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<p class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/i4tbusiness.com\/au\/how-real-time-job-tracking-improves-productivity-for-tradies\/\">\n\t\t\t\tHow Real Time Job Tracking Improves Productivity for Tradies\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18603 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/i4tbusiness.com\/au\/how-to-manage-multiple-jobs-for-tradies-a-practical-guide-to-efficient-team-management-in-trade-business\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-29-1-300x157.webp\" class=\"attachment-medium size-medium wp-image-18704\" alt=\"How to Manage Multiple Jobs for Tradies: A Practical Guide to Efficient Team Management in Trade Business\" srcset=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-29-1-300x157.webp 300w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-29-1-1024x536.webp 1024w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-29-1-768x402.webp 768w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-29-1.webp 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<p class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/i4tbusiness.com\/au\/how-to-manage-multiple-jobs-for-tradies-a-practical-guide-to-efficient-team-management-in-trade-business\/\">\n\t\t\t\tHow to Manage Multiple Jobs for Tradies: A Practical Guide to Efficient Team Management in Trade Business\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18606 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/i4tbusiness.com\/au\/how-to-reduce-no-shows-and-cancellations-in-service-based-businesses\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-30-1-300x157.webp\" class=\"attachment-medium size-medium wp-image-18702\" alt=\"How to Reduce No-Shows and Cancellations in Service-Based Businesses\" srcset=\"https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-30-1-300x157.webp 300w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-30-1-1024x536.webp 1024w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-30-1-768x402.webp 768w, https:\/\/i4tbusiness.com\/au\/wp-content\/uploads\/2026\/04\/All-Cover-images-30-1.webp 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<p class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/i4tbusiness.com\/au\/how-to-reduce-no-shows-and-cancellations-in-service-based-businesses\/\">\n\t\t\t\tHow to Reduce No-Shows and Cancellations in Service-Based Businesses\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3cc6cbe e-flex e-con-boxed e-con e-parent\" data-id=\"3cc6cbe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b062b1e e-flex e-con-boxed e-con e-parent\" data-id=\"b062b1e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00b6b0c e-flex e-con-boxed e-con e-parent\" data-id=\"00b6b0c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reviews are the modern-day word-of-mouth. In Australia, most customers will check Google or Facebook before they call a sparky, plumber,<\/p>\n","protected":false},"author":2,"featured_media":18141,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"left-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"rank_math_title":"How to Respond to Online Reviews: The Ultimate Tradie\u2019s Guide","rank_math_description":"Learn how tradies can respond to online reviews the right way to build trust, boost reputation and turn feedback into more booked jobs.","rank_math_focus_keyword":"Tradie,How to Respond to Online Reviews: The Ultimate Tradie\u2019s Guide","footnotes":""},"categories":[1],"tags":[],"class_list":["post-18139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/posts\/18139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/comments?post=18139"}],"version-history":[{"count":10,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/posts\/18139\/revisions"}],"predecessor-version":[{"id":18371,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/posts\/18139\/revisions\/18371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/media\/18141"}],"wp:attachment":[{"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/media?parent=18139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/categories?post=18139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i4tbusiness.com\/au\/wp-json\/wp\/v2\/tags?post=18139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}