General FAQ's
Frequently Asked Questions
Got questions about i4T Business? You're in the right place!
i4T Business is a job management software specifically designed for trades and service contractors. It streamlines job scheduling, quoting, invoicing, project management, and customer communications, making it easier to run field service operations more efficiently and transparently.
i4T Business offers a comprehensive solution for managing workflows, payments, and customer interactions while ensuring compliance and security. Its unique advantage lies in its tailored features for various trades, a focus on improving transparency, and integration capabilities with tools like Xero for seamless financial management.
i4T Business is designed for a wide range of field services, including plumbing, HVAC, electrical, cleaning, handyman services, and more. It supports both solo contractors and teams of any size, allowing scalability as your business grows.
i4T Business helps you win more jobs, complete tasks faster, and get paid promptly by offering tools to manage job workflows, customer communications, and payments efficiently. It reduces administrative burden and boosts productivity through automation and integrated management tools.
Yes, i4T Business offers a Lite plan specifically designed for solo contractors. This plan provides essential features for managing jobs, invoicing, and customer interactions while keeping costs low.
i4T Business supports small teams through its Standard and Pro plans, which allow you to manage jobs, track employee availability, dispatch work, and ensure timely payments while offering advanced features like team management and project tracking.
Yes, i4T Business is well-suited for managing subcontractors, especially with the Pro plan. You can easily track job assignments, request quotes from subcontractors, and manage communication all in one platform.
i4T Business offers comprehensive features, including job management, scheduling, dispatching, invoicing, and payment handling, designed to streamline field service operations.
The platform includes lead management, customer communication tools, and feedback management, helping businesses improve customer satisfaction and engagement.
Yes, i4T Business allows businesses to create a website, capture leads, and share before and after photos of completed jobs with customers via your website.
Yes, i4T Business integrates with leading accounting platforms including Xero, MYOB, and Quickbooks for seamless accounting and financial management.
Yes, subcontractor management is a key feature in the Pro plan, allowing you to assign jobs and track progress efficiently.
i4T Business is actively working on rolling out some very useful AI features. These will automate your workflows, improve customer communication, and help you with better decision making.
i4T Business offers multiple plans, including Lite (for solo contractors), Standard (for small teams), and Pro (for businesses with larger teams and subcontractors). Each plan provides varying levels of access to features like job management, customer communication, and invoicing.
Pricing starts from AUD 49.50 per month for the Lite plan, with the Standard plan priced at AUD 99 per month. Custom pricing is available for the Pro plan, which includes more advanced features like subcontractor management.
Yes, you can easily upgrade or downgrade your plan from your account settings based on your changing business needs. If you have downgraded your plan, you will be charged based on the lower plan, from the next month. However, if you have upgraded your plan, you will be charged for the higher plan, as soon as you upgrade.
The Business Website feature is offered as an add-on and can be added to any of the three plans we offer. When you sign up for the Website add-on, you will be required to fill out a small form, letting us know about your business details and requirements.
Once confirmed, we will get back to you within 2 business days, with your shiny new website, featuring capabilities like a Service Request Form, Work Portfolio, a Business Email, and basic setup and integration with your social media accounts.
The features you will get will depend on the Website Add-on plan you have chosen. You can learn more about the different plans we offer, here.
Subcontractor management is available in the Pro plan, designed for businesses that frequently work with subcontractors on larger projects. We offer customised pricing for i4T Business Pro, based on your specific business needs.
No, there are no setup fees for Lite and Standard Plans. i4T Business is simple to set up, and the support team is available to assist you if needed. Get in touch with us to learn more about the setup fee involved when you sign up for i4T Business Pro.
Payments can be made via credit card or direct bank transfer. Invoicing and payment options are handled securely through the platform.
Should you choose to stop using i4T Business, you can do so at any time, since there are no binding contacts.
Monthly subscription charges are made at the beginning of each month. If you discontinue use, the charges already deducted will not be refundable.
i4T Business offers a 7-day free trial, providing full access to all features without requiring a credit card. You can explore all the tools and see how they fit your business needs.
The free trial gives you access to all i4T Business Lite features. If you wish to try another plan for free, you will be asked a few quick questions to confirm your business credentials. Once those details are verified, you can access the free trial version of higher plans as well.
After the trial, you will be prompted to pay for your chosen plan to continue using i4T Business. If no plan is selected, your account will be suspended until you make a decision.
Getting started is easy. You can sign up online, and a simple onboarding process guides you through the setup. You can also request a demo from the support team for more assistance.
i4T Business offers 24/7 support through multiple channels, including chat, phone, and email, ensuring you get help whenever needed.
You can access a range of resources, including video tutorials inside the platform, along with articles, whitepapers, and eBooks available on our website to help you get the most out of i4T Business.
No, i4T Business is cloud-based, so it requires an internet connection to access and update data. However, based on user demand, we are planning to introduce offline mode, which will allow users to access the most vital features on sites with poor internet connectivity.
Yes, i4T Business offers a fully functional mobile app, enabling you to manage jobs, access schedules, invoice customers on-site, keep clients updated, and collect payments and service reviews.
Yes, i4T Business complies with data protection laws, including GDPR, ensuring your customer and business data are secure.
i4T Business offers role-based access controls, ensuring that different users have appropriate permissions, and safeguarding your data integrity and security. The access is further protected via 2-factor authentication.