i4T Business Blog

TL;DR What makes a KPI actually worth tracking in field service? A metric becomes a KPI when

A work order isn’t “admin”. In a trade business, it’s the difference between a clean job and

Multi-trade scheduling looks simple right up until it isn’t. On paper, you’ve got a plumber at 9,

TL;DR A CRM (Customer Relationship Management) system is built to track customer details and interactions so you

TL;DR The essential integrations for field service software are the ones that remove admin, reduce scheduling chaos,

Being busy doesn’t always mean you’re getting paid on time. In most trade businesses, cashflow delays don’t

If you’re a tradie or service contractor in Australia, you don’t need another “trend report” full of

A new year always feels like a fresh start. For tradie and field service businesses, it’s more

If you run a field service business in Australia, you’ve probably had days where it feels like

Paperwork is one of those things you never signed up for when you first picked up the

When a customer first contacts your business, a chain of events begins. If that chain is clear

If you run a trade or field service business in Australia, 2026 is shaping up as a