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Field Focus Where Service Meets Strategy

i4T Business Blog

Tips, insights, and stories you need to get inspired, kickstart, manage, and grow your trades and services business.
Field Service Software Buyer’s Guide: Features That Actually Matter

If you’re a tradie or service contractor in Australia, you don’t buy software because you feel like

What Should My Work Order Include? [Checklist + Download]

TL;DR A work order is the document or digital job record that captures the details of a

Learn how to use AI to prioritise work orders safely, with clear rules and real examples that improve response times without increasing risk.

TL;DR To use AI safely for prioritising work orders: Create a non-negotiable “safety trigger” layer that buckets

Which KPIs Actually Matter for Field Service?

TL;DR What makes a KPI actually worth tracking in field service? A metric becomes a KPI when

What Great Work Orders Look Like (Examples You Can Steal)

A work order isn’t “admin”. In a trade business, it’s the difference between a clean job and

Scheduling Multi-Trade Crews Without Overlaps: A Field Guide

Multi-trade scheduling looks simple right up until it isn’t. On paper, you’ve got a plumber at 9,

What’s the Difference Between Field Service Software and a CRM?

TL;DR A CRM (Customer Relationship Management) system is built to track customer details and interactions so you

Which Integrations Matter Most in Field Service Software?

TL;DR The essential integrations for field service software are the ones that remove admin, reduce scheduling chaos,

From Enquiry to Paid: The Jobs-to-Cash Workflow in 7 Steps

Being busy doesn’t always mean you’re getting paid on time. In most trade businesses, cashflow delays don’t

2026 Field Service Trends: What Will Actually Move the Needle

If you’re a tradie or service contractor in Australia, you don’t need another “trend report” full of

7 Ways Field Service Businesses Can Streamline Operations in 2026

A new year always feels like a fresh start. For tradie and field service businesses, it’s more

How Smart Scheduling Cuts Travel Time for Tradies

If you run a field service business in Australia, you’ve probably had days where it feels like

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